ECHO · Crisis Negotiation Simulation
ECHO is an AI-powered crisis negotiation simulation, co-developed with leading academics in crisis communication. Built for people who manage crises as part of their daily work: customer-facing teams, call centers, and crisis desks. It turns proven negotiation science into deliberate, repeatable practice.
Science-Backed by Design
ECHO was developed together with Prof. Dr. Recep Tayfun, a leading academic in crisis communication and uncertainty management with 20+ years of research and applied field experience.
Every scenario, evaluation rubric, and feedback model in ECHO is grounded in the same methodology taught in our corporate training programs so classroom learning and simulated practice reinforce each other.
Behavioral Change Stairway Model
5-stage negotiation progression model: empathy, rapport, influence
Substantive, Attunement, Face, Emotion
Four critical dimensions of crisis communication
Johari Window
4-zone awareness analysis: open, unknown, hidden, blind spot
Hierarchy of Needs
5-layer need tracking for motivation forecasting
Agent Architecture
Realtime Voice
Portrays the crisis actor. Realistically simulates the psychological profile, emotional state, and negotiation resistance of the subject.
Text Analysis
Evaluates BCSM stages, SAFE categories, Johari window zones, and Maslow need layers in real time throughout the session.
Text Synthesis
At scenario end, compiles strengths, development areas, and score analysis into comprehensive feedback for the participant.
Live Simulation
Who It's For
Frontline staff who face escalated, emotional, or manipulative conversations every day
Practicing negotiation decisions under real-time pressure
Preparation for aggressive, high-stakes scenarios before they happen
Incident command and stakeholder communication simulation
Unlimited scenarios
Difficulty level and round count are adjustable. A different crisis dynamic every time.
Instant feedback
Strengths and development areas are reported in detail at the end of each simulation.
Zero risk
Experience is gained in simulation instead of paying the price in a real crisis.
Simulation + Classroom
ECHO is delivered standalone or embedded in our crisis negotiation and crisis communication training. Participants learn the frameworks in the classroom, then apply them under pressure in simulation, with measurable, session-by-session progress.
Explore Training Programs3 AI Agents
Subject, Observer, Report agents run in real time
Unlimited Scenarios
A different crisis dynamic every session
Instant Evaluation
Analysis with BCSM, SAFE, Johari frameworks
Measurable Progress
Session-based score and report tracking
